Refund Policy

Cheuk's Wellness & TCM — including our Vital Duo botanical range

We want you to be completely happy with anything you take home from us. If something isn't right, we'll put it right.

Returns

You have 30 days from receiving your order to request a return.

To be eligible, your item must be unused, unopened, in its original packaging, and accompanied by your receipt or proof of purchase.

To start a return, email us at info@cheukstcm.org. If your return is accepted, we'll send you a return shipping label together with instructions on how and where to send your package. Returns should be sent to:

Cheuk's Wellness & TCM, 96a High Street, Staple Hill, Bristol BS16 5HL

Items sent back without first requesting a return cannot be accepted.

Damages and issues

Please inspect your order on arrival and contact us straight away if an item is defective, damaged, or incorrect, so we can assess the issue and make it right.

As our herbal products are natural botanicals, minor surface variation is normal. Chocolate may occasionally arrive marked from transit — this does not affect quality, but if you're unhappy with the condition of any item, photograph it and contact us within 7 days of delivery and we'll arrange a replacement.

Non-returnable items

For hygiene and food-safety reasons, we cannot accept returns of:

• Perishable goods, including any opened food items (chocolate, herbal blends, and powders)
• Personalised or custom-prepared items, including individually prescribed herbal formulas
• Sale items and gift cards

If you're unsure whether your item qualifies, just ask.

Exchanges

The fastest route to the item you want is to return what you have, and once the return is accepted, place a new order.

Your statutory right to cancel

If you buy online for delivery within the UK or EU, you have a statutory right to cancel your order within 14 days of receiving it, for any reason and without justification. The same return conditions above apply (unused, unopened, original packaging, proof of purchase). This does not affect your other statutory rights under the Consumer Rights Act 2015.

Refunds

Once we've received and inspected your return, we'll notify you whether your refund has been approved. If approved, you'll be automatically refunded to your original payment method within 14 days. Please allow additional time for your bank or card provider to process and post the refund.

If more than 15 business days have passed since your return was approved, contact us at info@cheukstcm.org.

Clinic appointments

This policy covers products purchased through our online store. Cancellations and rescheduling of clinic appointments are handled through our booking system — please see our appointment information or contact the clinic directly.

Contact Information

Trading name: Cheuk's Wellness & TCM (incorporating the Vital Duo botanical wellness range)

Practitioner: Michael Cheuk — ATCM Member (FM 0220069), UK Registered TCM Practitioner

Address: 96a High Street, Staple Hill, Bristol BS16 5HL, United Kingdom

Email: info@cheukstcm.org

Clinic appointments: book online via our booking page, or contact us by email.

For questions about online orders, returns, or our Vital Duo products, email is the fastest way to reach us — we aim to reply within one working day.